Objective: Primary objective: To demonstrate consistent and sustained improvement in HH compliance, as defined by
Secondary outcome measures: compliance by HH moment, day/night shift, staff knowledge/awareness, and alcohol-based hand rinse (ABHR) use.
Methods: Two General Surgery units were selected to pilot and define the interventions. Process failure points were identified. Six Sigma improvement methodologies were utilized to identify and implement improvement opportunities. A tailored control plan was developed.
The defined pilot interventions (education module with successful post-test, awareness strategies, appropriate and accessible ABHR placement, a system to replace empty HH product, enhanced accountability, and culture change) were then spread to all inpatient clinical areas using a Vertical Value Stream (a Lean Management approach to project planning). Tasks and timelines were clearly defined throughout the project phases.
Results:
The pilot units demonstrated improved HH compliance from 19% to 74% within eight weeks of launch. From June 2008 to November 2009 (corporate roll-out phase) over 45,000 HH observations were collected. 20 out of 20 clinical areas surpassed 70% HH compliance by week 8 of unit implementation. HH compliance improved significantly to a hospital-wide mean of 83% (range 74% - 90% by clinical unit) and has been sustained, corporate-wide, above 77% for more than 12 months. A concomitant increase in volumes of alcohol rub usage was observed. HH compliance improvements were present across healthcare worker type, shift (day-evening night), and each of the four moments of HH.
Conclusions:
A year after implementing a corporate-wide Hand Hygiene Program utilizing Lean Six Sigma methodology, rapid and sustained HH compliance improvements have been achieved from a baseline hospital mean of 30% to a post-implementation mean 83% (range 74% - 90% by unit).